Returns and Cancellation Policy for Twisted Pines Winery

Last Updated:10-27-2023

At Twisted Pines Winery, we strive to ensure your complete satisfaction with our products and services. We understand that circumstances may occasionally require returns or cancellations. Please review our Returns and Cancellation Policy below for detailed information on these processes:

Returns:

1. Wine Return Policy: We take pride in the quality of our wines. If you receive a wine shipment that is damaged or flawed, please contact us within 30 days of delivery, and we will arrange for a replacement or refund.
2. Other Returns: Due to the perishable nature of wine and the potential for spoilage or damage during shipment, we are unable to accept returns or offer refunds for wine that is not corked or flawed unless otherwise specified in writing.

Cancellations:

1. Order Cancellation: If you wish to cancel your wine order, please contact us as soon as possible. Orders may be canceled up to 24 hours after the order has been placed, provided they have not already been shipped.
2. Subscription Cancellation: For wine club or subscription cancellations, please refer to the specific terms and conditions associated with your subscription plan. Cancellation policies may vary based on the subscription type and duration.

Refunds:

1. Refund Processing: Refunds, when applicable, will be processed within 5-7 business days after the return or cancellation has been approved and received by our team.
2. Payment Method: Refunds will be issued to the original payment method used for the purchase unless otherwise specified.

Contact Us:

If you have any questions or need assistance with returns or cancellations, please contact our Customer Service team at info @ twistedpineswinery . com.

Please note that this Returns and Cancellation Policy is subject to change, and any updates will be posted on our website. It is your responsibility to review this policy periodically to stay informed about any modifications. By placing an order with Twisted Pines Winery, you agree to abide by the terms and conditions outlined in this policy.

Thank you for choosing Twisted Pines Winery. We appreciate your business and look forward to providing you with exceptional wines and service.